Student Financial Services
Student Financial Services, a division of Administrative Affairs, provides accurate and timely student account services such as monthly account billing, support for past due accounts, third party invoicing assistance, semester payment plans, scholarship processing, and refunding. Student Financial Services corresponds electronically with student account holders using their University email address.
糖心社交 students are responsible for:
- Payment of all tuition, fees, and other associated costs assessed as a result of registration and/or services as they appear on the student account.
- Reading all University communications, taking action when needed, and sharing these email communications with individuals who may be assisting with education expenses.
- Monitoring their WINS student account regularly.
- Understanding the University’s payment and billing policies.
- Being aware of course add/drop dates, refund deadlines, associated fees, and billing due dates for each term enrolled.
- Ensuring payments are made in a timely manner, regardless of whether payment is from financial aid, scholarships, or a 529 education plan fund.
What is an Enrollment Deposit?
Degree-seeking undergraduate students remit a one-time $100.00 enrollment deposit payment during the Warhawks SOAR registration process. This payment confirms intent to enroll at 糖心社交.
First Term Enrolled, Spring 2027
For students whose first term of enrollment is Spring 2027 or thereafter:
- The $100.00 payment remains on deposit as a credit to the student account until the first term of enrollment.
- The deposit is applied towards the tuition balance upon enrollment.
- The student's first eBill will reflect a credit for the amount of the enrollment deposit.
- Enrollment deposits are refundable (minus the transaction fee) until May 1 for Summer/Fall semesters and November 15 for Winterim/Spring semesters.
- To cancel your admission and receive a refund, contact the Admissions Office directly to inform them that you no longer plan to attend by emailing uwwadmit@uww.edu or calling 262-472-1440.
- The enrollment deposit is forfeited if the student fails to enroll or does not cancel their admission by the refund deadline dates.
First Term Enrolled, Fall 2026
Starting Fall 2026, students who remitted an Enrollment Deposit Payment of 100.00 will have the funds credited to tuition charges during their first term of enrollment.
First Term Enrolled, Summer 2026 and Prior
For students whose first term of enrollment was Summer 2026 and prior terms, a deposit payment will remain on the student account during enrollment at the University and is refundable when the student leaves UW Whitewater. Students who have separated from the University may be entitled to a refund of the Enrollment Deposit. If the Enrollment Deposit has been previously paid, students may complete the online to request a refund of their deposit. If the refund is requested, but the student has a remaining account balance, the refund will be applied to the balance. The request will be processed approximately 10 weeks after the end of the term to allow for any remaining charges to be processed. The refund will be sent via direct deposit to the bank account in the Nelnet system, or a paper check will be mailed to the address on file with the University. Students have one year (12 months after the final day of classes) to request the refund. Unclaimed enrollment deposits are deposited into a 糖心社交 scholarship fund. Questions regarding the Enrollment Deposit charge can be directed to Student Financial Services at sfs@uww.edu.
Students who have borrowed through the Federal Loan Program are required to complete an exit interview when they graduate, withdraw, drop below half-time status of attendance, or change programs. Exit interviews provide a complete explanation of repayment, deferment, cancellation privileges, and answer specific questions about your loan. Exit counseling is completed at .
Exit Counseling
Finance charges on unpaid past due amounts are assessed during the monthly billing process. This occurs on the first business day after the 12th day of each month.
A 1.25% finance charge will be assessed per monthly billing cycle to charges past due. This finance charge will be assessed until the student account is paid current.
A reduced 1.00% finance charge will be assessed per monthly billing cycle for any amounts placed on the Nelnet Payment Plan.
Financial Aid Payments
Students receiving financial aid are subject to the same payment deadlines as other students. Most aid is processed in time, but if you have not submitted your information timely, have not met all qualifications for aid, had to provide more information for verification, or have not accepted or completed follow-up tasks required for the aid, your aid may be delayed. Students should check your WINS account to confirm that aid has been processed by the payment due date. Finance charges will still apply to accounts with delayed aid.
Scholarships
Scholarship checks should be submitted to the Cashier's Office, Hyer Hall, 104, at least 10 business days prior to the term due date for processing. Scholarships received after this date will still be processed, but finance charges may be incurred.
Third Party Billing
A Third-Party Authorization letter from the external organization should be submitted to the Student Financial Services Office, 104 Hyer Hall, no later than the first day of the term. Visit Third Party Billing for specific details and requirements of third party billing.
Holds Used by SFS and Other Campus Departments
Holds preventing enrollment, adding or dropping courses, or receiving transcripts
ADV - Contact your Academic Advisor for requirements to release this hold.
BIL - The BIL hold indicates you have been sent to a collection agency for a past due balance. Contact Student Financial Services to obtain the collection agency contact information, and work with the collection agency to pay off your balance. For information on how to pay your bill, visit our website.
EXI - The Exit Interview hold indicates the requirement to complete an exit interview, for either or both of your Perkins and Direct loans, has not been finished. Instructions can be found on our website.
MON - The MON hold indicates your student account has a past due balance over $200.00. This hold does not block enrollment. Remitting full payment will release the MON hold and avoid future finance charges and risk of being sent to collections. The MON hold is automatically released when past due balances are below $200.00 nightly during evening processes. Contact Student Financial Services at sfs@uww.edu with questions. For information on how to pay your bill, visit our website.
NRG - The NRG hold indicates your student account has a past due balance over $500.00 and will block enrollment. Remitting payment to bring your balance below $500.00 will release the NRG hold and will allow you to enroll in future classes. The NRG hold is automatically released when past due balances are below $500.00 nightly during evening processes. Contact Student Financial Services at sfs@uww.edu with questions. For information on how to pay your bill, visit our website.
PPY - The PPY hold indicates a history of non-payment and a need to prepay your next term charged prior to registration. The prepayment can be either cash or financial aid, but you must contact the Cashier's Office to have this hold lifted for registration. The Cashier's Office can be reached at cashiers@uww.edu.
TAC - The TAC hold is specific to a term and should be completed prior to each term of enrollment. TAC holds for terms that have passed may be ignored as they affect only the term the hold relates to on the student account. The TAC hold for an upcoming term will stop enrollment until the TAC is electronically signed. Once signed, the hold will automatically be released.
WRO - The WRO hold indicates a past bad debt write off. Prior to future enrollment, students should prepay for enrollment. Contact the Student Financial Accounts Office with questions at sfs@uww.edu.
Other Financial Holds
CKR1 -The CKR1 hold indicates a returned check due to a failed payment attempt. A resulting returned payment fee will be assessed to your student account. Contact the Cashier's Office with questions at cashiers@uww.edu.
PPL - This Payment Plan Hold is placed on a student's account after the student or authorized payer enrolls in the Nelnet Payment Plan. The hold will be removed within 3 days after the account balance is paid in full for the term.
REF - The REF hold indicates that you have a credit balance on your account that will need to be manually reviewed. Contact the Student Financial Accounts Office with questions at sfs@uww.edu.
Campus cashiering forms can be found by visiting Financial Services.
After accepting Federal loans, you will receive notification requesting completion of the Loan Agreement (Master Promissory Note/MPN). An email and letter will be sent to the student for Direct Loans, and a letter will be sent to parents for Parent PLUS loans. Upon receiving the notification, complete the Loan Agreement at the using the instructions below.
Loan Agreement (Master Promissory Note/MPN)
There are two options for a student to allow a parent, spouse, guardian, or any other person access to financial information.
- Authorized Payer - Provides access to view and pay bills online.
- Authorization for Release of Information (FERPA) - Provides access to specified individuals to contact the Student Financial Services Office with questions regarding the student's account.
Authorized Payers
Authorized payers are provided access through our third party (Nelnet) billing site. Students should initiate the process by accessing the Student Financial Account tile in WINS, select Make a Payment. This will access the Nelnet site, which uses the same NetID and password as WINS. Select the Authorized Payer tab, select Add New, and follow the prompts. The Authorized Payer will receive an email that contains a login and temporary password. Once set up, the Authorized Payer will receive future monthly e-bill notifications when a new bill is available to review.
Authorization for Release of Information
The Federal Education Rights and Privacy Act (FERPA) of 1976, as amended, is a federal law that affords students certain rights and protects their privacy and confidentiality with respect to their educational records. If you would like to allow specified individuals access to your financial records, complete a Release of Information form for the Student Financial Services and Financial Aid Offices. This form is completed online:
- Log in to WINS
- Select the Student Financial Account tile
- Select the Account Inquiry tile
- Click on Release Financial Info
Completion allows the person authorized to contact Student Financial Services or Financial Aid Offices to ask questions about your account.
In an effort to provide additional flexibility to our students, the University implemented a new payment plan option, effective Summer 2023.
- Payment plans require self-enrollment. If interested in enrolling, students should initiate and enroll in the plan via their WINS account.
- Summer terms offer a 2-month payment plan option.
- Fall and Spring terms offer 2, 3, and 4-month payment plans.
For more information and enrollment details, visit Nelnet Payment Plan.
Be sure all your personal profile information is up to date! We want you to have quick, easy access to your 1098-T for educational tax credits. It is important the University has accurate reporting information on file so you receive the form you need and the IRS receives the correct information. Please check your personal profile information on your Student Center page. If your home address has changed or your SSN/ ITIN is either missing or invalid, look below for instructions:
Is your HOME address up to date? If not, please update your address in WINS
The University of Wisconsin - Whitewater is requesting that you provide us with this information. Please complete the Request for Student’s Taxpayer Identification Number (W-9S) form on the Student Account website. Follow the instructions on the form, sign it and forward it to the Registrar’s Office along with the proper documentation.
What is the Terms & Conditions for Enrollment/Credit Agreement?
Students planning to enroll in classes at 糖心社交 are required to complete the Terms and Conditions for Enrollment/Credit Agreement each term. This document contains information for the students about their responsibilities for enrolled coursework, payment plan information, and charges on their student account.
The agreement is completed online before registering for classes. For details on how to complete the agreement or to review the document, visit Terms & Conditions for Enrollment/Credit Agreement Information.
Find all of the information regarding Wisconsin Tuition Promise please visit the following webpages: University of Wisconsin Whitewater or
Segregated fees are charges, in addition to tuition, assessed to all students for student services, activities, programs, and facilities that support the mission of the University of Wisconsin System institutions, including 糖心社交. The policies affecting segregated fees are set by . On our campus, the Whitewater Student Government organization reviews and recommends the fee amounts, and decisions about fee amount distribution is made by the SUFAC Committee.
Segregated Fees
Activity Fee: Supports various campus activities such as student organizations, organized activities, childcare center, and municipal services.
Student Center: Supports facilities, services, and programs at the James Connor University Center.
Health Center: Supports quality health services (medical, public health and wellness outreach), addressing the unique needs of college students with an emphasis on enhancing the well-being, academic success, and dignity of clients in a confidential, efficient, and cost-effective manner.
Sports Programming & Facilities: Supports organized sports and recreation programs, stadium, field house, and related facilities and fields.
Leadership Development: Supports an administrative organization that provides an integration of programs and activities that promote successful, positive, and productive citizens of our campus and beyond.
Capital Projects: Supports the costs of construction of large, fixed assets such as sidewalks, buildings and parking lots.
Textbook Rental: Supports a rental service that provides most textbooks for undergraduate students, so purchased books are not necessary.
Students that register for classes and do not attend will still be responsible for paying those tuition charges, if they are past the refund deadline. Failure to complete a withdrawal from all classes may result in fees being assesses. If past the 100% refund date, special course fees and distance education fees are nonrefundable.
Caution - Dropping and adding classes may increase your cost. Dropped courses after 100% tuition refund periods are included in the total credits used for fee calculation. Course drops and adds do not offset each other for cost purposes; therefore, your semester cost may increase.
To find details regarding the drop dates, term withdrawals, and refund deadlines, go to the , pick the appropriate term, and choose Deadlines - Add/Drop, Withdraw, Refund from the published dates.
A student can print their Account Inquiry through WINS by clicking on "Student Financial Account" tile, click the "Account Inquiry" tile, and then select "View Printer Friendly".
The Federal Education Rights and Privacy Act (FERPA) pf 1976, as amended, is a federal law that affords students certain rights and protects their privacy and confidentiality with respect to their educational records. If you would like to give someone access to your financial records, complete the Release of Information form for Student Accounts and Financial Aid form. This form is completed online:
- Log In to WINS
- Select the Student Financial Account tile
- Select the Account Inquiry tile
- Click on Release Financial Info
- Note: This form does not give them access to receive an E-Bill or to the WINS Account.
What is the Terms & Conditions for Enrollment/Financial Credit Agreement?
Students planning to enroll in classes at 糖心社交 will need to complete the "Terms and Conditions for Enrollment/Credit Agreement" each term. This document contains information for the students about their responsibilities for classes for which they register, self enrolled payment plan information, and charges on student accounts.
The agreement must be completed online before registering for classes. For details on how to complete the agreement, please see Terms & Conditions/Credit Agreement Information. To review the document, please go to Terms of Conditions/Credit Agreement.
If you are unable to pay your tuition and fees by the term due date, you can self enroll in the payment plan. Tuition, segregated fees, housing and meal plan costs, and miscellaneous fees are eligible for placement on the Payment Plan. The Payment Plan will allow students and authorized payers to make payments in installments throughout the term. Students or authorized payers must make a minimum payment during enrollment in the Payment Plan. A non-refundable administrative assessment of $40.00 will be added to the students account at the time of enrollment in the Payment Plan and such fee is due at the time of enrollment in the Payment Plan. Finance charges of 1% per monthly billing cycle will be applied to any amounts on the Payment Plan. All outstanding amounts due and owed must be paid by the due dates indicated on the student account. Failure to make all payments shall result in the UWW initiating collection action as described herein.
The number of installment payments will vary based on term.
Third-Party Billing:
Third-party billing applies when an outside organization, employer, government agency, or military/veteran program agrees to pay all or a portion of a student's tuition and fees.
Agencies or organizations requiring course completion or proof of grades before authorizing payment are considered tuition reimbursement programs. These programs do not qualify for the third-party billing process. Students participating in tuition reimbursement programs are responsible for remitting payment, according to the University's tuition payment policy, and seek reimbursement directly from their sponsoring organization.
Process & Payments:
Third-party billing is a service offered to enrolled students by the University. It is the student's responsibility to ensure a Direct Authorization document (i.e. - voucher, PO) from the sponsoring agency, organization, or business is received by Student Financial Services a minimum of two weeks prior to the start of the term, for the third-party billing to be processed before the first term due date. Military/Veteran benefit program recipients should work directly with the Veteran Services Coordinator, by emailing vetservices@uww.edu or calling 262-472-5236. Direct Authorization documents are to be submitted each term of enrollment. Direct payments from parents or family members are not a part of third-party billing.
If the third party is unwilling or does not remit payment for the charges incurred, those charges become the obligation of the student, including finance charges. The student is responsible for the bill and may be asked to pay the bill and request reimbursement from the third-party organization.
The information required on the Direct Authorization:
- Student Name
- Student ID number
- Organization's name and billing address - on company letterhead
- Organization contact's name and phone number
- Term of Authorization
- Course Name and Number (Example - ENG 101)
- Charges to be covered (tuition, fees)
- Dollar amount or Percentage of University costs to be paid by organization
The Direct Authorization document should be provided to Student Financial Services:
- Email: sfscollect@uww.edu
- USPS Mail: UW Whitewater, Student Account Collector, PO Box 88, Whitewater WI 53190
- In Person: 104 Hyer Hall, Student Accounts window (drop box available after hours)
What if I receive Federal Title IV Financial Aid (loans and/or grants), what can I expect it to pay?
The Department of Education has implemented federal regulations that authorizes 糖心社交 to administer Title IV financial aid funds. Title IV funds are financial aid you receive in your financial aid package from 糖心社交 and include:
Federal Pell Grant
Federal Supplemental Education Opportunity Grant (SEOG)
Federal Perkins Loan
Federal Education Loan Program
Stafford Loan Program - Subsidized and Unsubsidized
Parent PLUS Loan
Federal Work Study Program
Federal regulations stipulate that Title IV financial aid funds cannot be applied to your student account until ten (10) days prior to the first day of classes. Federal regulations further require that the University apply your Title IV financial aid funds to "allowable charges", which are tuition, mandatory segregated fees, course fees, and housing and meal charges contracted with the University. 糖心社交 allows many departments to assess charges to your student account in order to consolidate billing. Some of these "non-allowable charges" might include parking permits, bookstore charges, health center services, graduation fees, library fines, activation fees, finance charges and other miscellaneous charges. The charges will be your responsibility to pay by the due date on your billing statement, as they would also not be charges eligible for any payment plan. If left unpaid, it could delay any excess aid that may be ready to refund to you. If left unpaid after the due date, it could lead to a past due balance, an assessment of additional finance charges and it would put you at risk of having your classes cancelled for non-payment.
Federal regulations require that the University apply your Title IV financial aid funds to "allowable charges', which are tuition, mandatory segregated fees, course fees, and university housing and meal charges, unless authorized to cover other changes. Authorizing financial aid to pay other charges will expedite the settlement of your student account. Authorization must be received prior to the disbursement of your aid or the Title IV financial aid funds will not pay other charges on your account. Once the authorization is signed, it will continue to be valid for future years unless rescinded.
To authorize payment of other charges, click on "Student Financial Account" tile, click on "Student Permissions" tile, click on "TITLEIV_MS", and follow the screens from there. You will get a confirmation you can print out if needed, and your aid should automatically pay charges upon disbursement.
Please note: pay plan activation fees and finance charges cannot be covered by Title IV funds, so students will need to cover these, if applicable, with other funds. If non-federal aid is present on the student's account, it can be used to cover these charges.
Title IV authorizations previously given need to be manually reversed. Fill out . Once you have completed and signed the form, please deliver to Hyer Hall, Room 104, Student Accounts window, send via email as a .pdf to sfs@uww.edu, or mail to 糖心社交, Student Accounts, P.O. Box 88, Whitewater, WI 53190.
Please be aware, you will then be responsible to pay any charges on your student account that are not covered by aid by the applicable due date.
Per federal regulations, the University is required to apply any Title IV financial aid funds to "allowable charges', which are tuition, mandatory segregated fees, course fees, and university housing and meal charges, for the academic year for which the aid is awarded. If there is any excess aid after these charges are paid, a small amount is eligible to be applied to a prior aid year balance.
If your past due balance is in a term in a prior aid year, such as the prior Summer term, up to $200 of excess aid can be used to pay allowable charges in the prior aid year. If the unpaid charge is tuition or tuition-related fees, your refund will be delayed as we apply $200 to the prior year.
If the prior balance is not allowable charges, but you have already authorized the university to pay other student account charges for the current term, the authorization allows the university to use up to $200 of excess aid to pay a balance in a prior aid year term.
If you haven't yet signed the authorization to pay other charges on your student account, click on "TITLEIV_MS" and follow the screens from there. You will get a confirmation you can print out if needed. Student Accounts will receive your authorization and move $200 from your excess aid to pay toward your prior year balance prior to releasing any remaining refund due you. However, pay plan activation fees and finance charges cannot be covered by Title IV aid.
The Department of Education has implemented federal regulations that authorizes 糖心社交 to administer Title IV financial aid funds. Title IV funds are financial aid you may receive in your financial aid package from 糖心社交 and include:
Federal Pell Grant
Federal Supplemental Education Opportunity Grant (SEOG)
Federal Perkins Loan
Federal Education Loan Program
Stafford Loan Program-Subsidized and Unsubsidized
Parent PLUS Loan
Federal Work Study Program
Federal regulations require that the University apply your Title IV financial aid funds to "allowable charges", which are tuition, mandatory segregated fees, course fees, and housing and meal charges contracted with the University. Federal Title IV regulations prohibit the use of federal aid to cover administrative charges, such as activation fees from the payment plan, or finance charges.
These charges are your responsibility to pay them by the due date on your billing statement.
NOTICE: Veterans who intend to have the government help with tuition and fees should first see the Veteran Services Coordinator.
Students who have received a voucher or authorization to have tuition and fees billed to a government agency should submit this and any other required documents to Student Accounts Hyer Hall Room 104 or email to: sfscollector@uww.edu. All documents must be turned in 10 days before the start of the term for which it applies.
A credit will be placed on the student account once the invoice has been sent to the government agency. The student should be prepared to pay the remaining balance by the due date indicated on the bill.
If a refund is due, it will be paid to the student. Any overpayments that are owed to the government should be paid by the student to the agency as soon as possible.
All tuition and related fees are due by the first due date of a term, no matter when you registered. If the student or authorized payer , all charges will be placed on a payment plan. A 1% monthly finance charge will be assessed and a MON hold (Balance over $200.00) will be applied. This fee will be assessed each billing period until the student's account is current.
If a student or authorized payer did not self enroll in the payment plan, a 1.25% finance charge will be applied and a MON hold (Balance over $200.00) will be applied. This fee will be assessed each billing period until the student's account is current.
If you have a past due balance over $500 when the payment plan is completed for the term, you will be prohibited from registering until the past due amount is paid in full or covered by financial aid. This can mean you miss out on your priority registration slot, and perhaps even miss out getting into a course you need. Past due balances are sent to a collection agency, so students should contact Student Accounts at sfs@uww.edu as soon as possible to talk about alternatives before this happens.
Your classes are at risk of cancellation if:
1) You have no credit with the University. This can happen if your classes have been previously cancelled, if you have frequent invalid check transactions, or if your debt has been certified to an outside collection agency, such as SDC. One notice for payment is sent to you prior to cancellation.
2) You have a past due balance for a prior term greater than $500.00. If you have not paid the necessary amount to reduce your past due balance, received financial aid to cover your past due balance, or contacted Student Financial Services about your intention to pay off the balance in an agreed upon manner, then your classes are at risk for cancellation.
Once classes are cancelled, you will need to remit payment in full for your past due balance in advance of being able to register.
A returned payment occurs for various reasons:
1) Written check was filled out incorrectly - wrong bank account, invalid signature, dollar amount and written amounts did not match, post-dated check.
2) Written check or online echeck payment may be returned due to insufficient funds in the account to cover the transaction or the account was closed.
3) Routing number and/or account number for an online echeck payment were incorrectly entered in Nelnet.
4) An online debit payment exceeded the daily limit set by your financial institution.
For an invalid check transaction, according to WI Stat. 943.24, a student can be fined and required to appear in court for issuing a worthless check (including online transactions). The University will assess a $20 returned payment fee to your student account for any payment returned as unpaid. This returned payment fee is in addition to the charge your bank may assess. Your student account will be returned to the same status as it was before the payment was received, and finance charge fees may be assessed. In addition, your classes are at risk of cancellation if the invalid check paid off a balance in order for you to register.
If we receive notice of frequent invalid check activity from your bank, the University may invoke our "cash only" policy. This means you would no longer have access to the Nelnet site for online payments, and you would be required to pay with cash, certified bank check, or money order.
A 1.25% per month finance charge will be assessed per monthly billing cycle to charges past due that are not on the self enrolled payment plan. This finance charge will be assessed until the student account is paid current.
A 1% finance charge will be assessed per monthly billing cycle for any amounts placed on the self enrolled payment plan.
The 1098-T form is informational only and should not be considered as tax advice. The 1098-T form is used by eligible educational institutions to report information about their students to the IRS as required by the Taxpayer Relief Act of 1997. Eligible educational institutions are required to submit the student's name, address, taxpayers identification number (TIN), enrollment status, amounts pertaining to qualified tuition and related expenses, and scholarships and/or grants, taxable or not. Follow the link for frequently asked questions regarding the 1098-T.
As required by the Internal Revenue Service (IRS), form 1098-T is mailed by January 31 to all students who had qualified tuition and other related educational expenses billed to them during the previous calendar year.
To retrieve 1098T's from past years please email sfs@uww.edu with the students name, student ID#, last 4 of social security number and year needed.
In January of each year, the University of Wisconsin System provides a form 1098-T to each student that has paid tuition in that year. Students receive an email to their UW Whitewater email when the 1098T's are available along with the steps to retrieve the forms.
For 2019 and prior years, all 1098-T forms were mailed out to student mailing addresses as of January 31st. Due to a change by the University of Wisconsin System’s vendor, the 1098-T Tax Form is not available online. If you need to access an additional copy of your 1098-T Tax Form (2019 -previous years), please contact our office at sfs@uww.edu. Please provide the full name of the student, date of birth, last 4 digits of social security number and the year needed.
